Hire Ground is committed
to your success. That's why we have made superior customer
service and support our number one priority. The following
services are available to all of our online human resources
management software clients:
Software Support
& Troubleshooting
- Toll-free
Tel. 1.877.218.7504
Response time. 2 hours or less.
Available Monday to Friday 8am – 5pm (MDT).
- Email
support@HireGroundSoftware.com
Support
Request Form
Available 24 hours a day, 7 days a week.
- Help Topics
Extensive help topics are included with your human
resources management software and are accessible at
any time.
Software Training
- Onsite Training. Four hours of
free on-site training (Calgary, AB, Canada only).
Added costs for travel outside of Calgary & additional
training.
- Training Manual. Free comprehensive
training manual for every HR software user.
- Upgrade Training. Free training
following biannual recruiting software updates.
Hosting &
Maintenance
- Continual System Upgrades. Biannual
system updates are available for both web-based
and client-server
human resources management systems.
- Secure Data. Automatic daily backup
of candidate resume database to off-site secure
storage.
- No Hidden Fees. All software maintenance
and storage costs are stated upfront.
- Long-term Reliability. Our Escrow
Agreement ensures that if Hire Ground is unable to
continue supporting your web-based HR software, you
will receive a copy of the source code so that you
can still operate your recruiting system.
Additional Services
- Conversion and importing of resumes into your candidate
resume database.
- Additional HR software customization (custom reports,
marketing & advertising evaluations, etc.).
- Online training.
- Automated job advertising on Hire Ground's job
board, www.HGcareers.com (with the purchase of
a job board membership).
Please contact us for more
information.
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